FAQ

We crafted this FAQ page to answer many of the frequently asked questions we’ve been along the way.

Q: I am totally new to this “website thing”. How does the whole process work? A: Never fear, that’s why we are here. You can learn about our step by step process when you get in touch, everything is easily explained with no jargon.

Q: How much does a website cost? A: The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the £289 range for basic business site and range upward depending on your unique needs towards £589 for a complex website.

Q: How does the payment process work? A: The project starts with a 0% deposit. Once we have completed and fulfilled our scope, payment is collected and your website is already launched.

Q: What kind of businesses do you work with? A: We work with a broad range of company types [small start-ups, large corporations, nonprofits, B2B, B2C and more] across many business industries [technology, food, apparel, health + beauty, camps, travel, finance, arts, fair trade, and more.]

Over the years, we’ve helped businesses improve customer service, market their products, and attract customers. Functionality requests range from basic to advanced. Our team takes the time to get to know your industry, organization, and competitors to ensure your site supports all of your goals.

Q: How long does it take to build a website? A: Our standard landing page websites take approximately 2 days to create. Our E-commerce (online store) websites take approximately 2-4 days to create due to uploading your product catalogues. This time will always vary from project to project.

Q: Who will I work with during the project? A: This is a great question to ask and you should ask it of any web design and development firm you are considering. Many firms will farm out work to freelancers or interns. Some firms give little or no access to client’s who want to speak directly with their designers or developers. With vurge its just us.

Q: What platform do you build your websites on? A: We build all of our websites on Wordpress, this allows you to easily update and manage your site, meaning you don’t incur any “management” fees.

Q: Do you work with other platforms like CMS, Joomla, Drupal? A: No. We are exclusively a Wordpress firm. In choosing to build with one platform ,we have become experts in Wordpress and can create extremely custom solutions for our clients.

Q: Can you help me update my existing website that another web firm built? A: Yes and No. It can be migrated… however, we prefer to only support websites that we have fully built. We have this policy so that we can 100% stand behind everything that we craft. There are issues of liability of multiple programmers touching the same code over time.

Q: Can you help me write content for my website? A: Yes. We include copy writing and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website in the planning stages.

Q: Can you help me source photos for my website? A: Yes. We will help you source stock photos from sites such as www.pexels.com and www.istock.com. We also have photographers and videographers available to produce custom photography and videos for your website.

Q: Do I own my website? A: YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.

 

HOSTING FAQ

Q: Where is my website hosted? A: Your domain named is purchased through GoDaddy, with integrated Wordpress hosting available. This is done to keep everything under one roof, with 24 hour hosting support.

Q: How much does web hosting cost? A: We have simplified web hosting package.

Domain names cost £8.99 a year for a .com and £4.99 a year for a .co.uk.

Webhosting through Wordpress costs £5.99 a month

Q: Will you provide a full copy/backup of our site if requested? A: Yes and at no cost! You 100% own everything that we create for you and if requested we will provide a one-time full backup of your website. If additional backups are needed there is a minimal cost of generally £25 for the time spent restoring a backup.

Q: Is my hosting fee refundable? A: Unfortunately GoDaddy and Wordpress do not offer refunds on their web hosting accounts, this is why we recommend choosing a monthly payment plan, so you can cancel at any time for free.